Support

Executive Service

Primary contact for Hotel Front Office

Answer enquiries from hotel relating to a customer issues:

  • Hutchison Travel Limited reservation
  • Request for change or cancellation
  • Checking in a Hutchison Travel Limited guest
  • Refund policy

Outstanding payment enquiry

Hotel Support

Primary contact for Hotel Sales AND Marketing Office

Secondary contact for Hotel Front Office AND Accounting Department

Answer enquiries from hotel:

  • Reports and summaries
  • Payment / settlement between Hotel & Hutchison Travel Limited
  • Verification on Hutchison Travel Limited credit card

Solve complaint cases

Negotiate with hotels on refund request